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Customer Service Representative

  • Dubai, Dubai
  • Experience
Company: Scroll Blue
Location: Dubai, Dubai
Contact Number: ooooooooooo
Company Size: 1-10
Job Position: Customer Service Representative
Commitment: Other
Minimum Education Level: High-School / Secondary
Skill Level: Entry level
Salary: AED 3000 to 5000
Description

Scrollblue.com is a fast-growing online platform that offers businesses a simple, effective, and affordable digital advertising solution. We are currently looking for Customer Service Representative to join our growing our growing team.
Job functions:
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Resolve customer complaints via phone, email, mail or social media
Requirements:
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

To Apply please register with www.scrollblue.com/Job section


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